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Travel + Leisure Co. Introduces VOYA, Its AI-Powered Vacation Planning Experience

  • Travel + Leisure Co. launched VOYA, an AI-powered travel concierge for Club Wyndham owners to plan, discover, & book personalized getaways via a single conversation.
  • The tool is accessible through the Club Wyndham mobile app & website, allowing eligible owners to receive tailored recommendations & manage reservations without phone calls.
  • Early adoption shows strong engagement, with over 50% of VOYA users returning at least once since its late July launch.
  • VOYA integrates personalized recommendations based on booking history, points balance, & VIP status, while enabling end-to-end booking of eligible points-based reservations.
  • Features include AI trip planning for customized itineraries, reservation management for cancellations or rebookings, & seamless handoffs to live support when needed.
  • This initiative marks a key milestone in Travel + Leisure Co.'s digital transformation strategy for its 500,000+ owner families.
  • The company plans to expand VOYA capabilities to WorldMark & other vacation club brands in the portfolio with future enhancements.
  • Travel + Leisure Co. operates a diverse portfolio including Club Wyndham, WorldMark, Margaritaville Vacation Club, & RCI, serving over six million vacations annually.