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Yelp and Hatch Advance Voice AI for Restaurants and Service Pros with OpenAI's GPT-Live-1

  • Yelp Inc. has integrated OpenAI's GPT-Live-1 into its AI tools Yelp Host for restaurants and Hatch for service businesses.
  • GPT-Live-1 features a full-duplex voice architecture enabling natural pauses, interruptions, & overlapping speech.
  • The enhanced voice AIs can detect caller tone, respond in nearly any language, & adapt quickly to mid-sentence changes.
  • Yelp Host has handled over 1 million calls since its October 2025 launch.
  • Hatch manages tens of millions of leads across voice, text, email, & web channels.
  • Integration aims to reduce call transfers, improve transcription accuracy, & help staff focus on guest service.
  • Hatch utilizes operational intelligence regarding technician availability & scheduling to convert conversations into booked jobs.
  • Teri Yu of OpenAI confirmed the technology is now available via API for developers to build voice experiences.
  • Hatch joined Yelp in 2026 after being founded in 2018.