Conference Presentation, Panel, Fireside Chat
Technology, Creativity, Values: What Drives the New Disruptors?
Milken InstituteAndy Serwer, Brandon Beck, Brad Delson, Dave Gilboa, Payal Kadakia, Mike Shinoda, Eric Schmidt, Bradley Horowitz, Brad Lee O'
- Riot Games plans to prioritize talent to drive innovation, leveraging a "player philosophy" where decisions are made by working backward from player needs, while expanding real-time feedback loops through community testing and accepting occasional course corrections based on player perception.
- Riot Games will continue physical expansion with a move to a new campus approximately five to ten minutes from the current Los Angeles location, increasing engagement through global events that bridge the gap between digital and physical worlds.
- Linkin Park intends to meet and greet 75 individuals in person before each show, including five stadium dates in China this year, while targeting more than two-thirds of its fan base (aged 13 to 35, 50% male and 50% female) via Facebook for non-US outreach.
- Linkin Park will activate its Machine Shop Ventures fund to make its first four investments within the coming weeks, alongside continued involvement in Spotify, Sonos, Turnstile, and Open Labs, while prioritizing the recruitment of individuals who demonstrate empathy and a connection to the fan experience.
- ClassPass is pivoting its model to offer broader lifestyle experiences beyond fitness classes, such as movie screenings or ice skating, with a strategic plan to launch a new city every single month and balance ecosystem growth between gyms and customers.
- ClassPass aims to build a brand focused on personal improvement and happiness, utilizing obsessive customer feedback and Net Promoter Scores in the 80s to 90s to inform product roadmaps and iterations.
- Warby Parker is expanding its physical footprint by opening 12 additional stores following the success of its New York location, which achieved sales per square foot comparable to Tiffany's, while simultaneously leveraging virtual and home try-on programs to eliminate the need for physical stores in certain contexts.
- Warby Parker plans to maintain a single technology platform across websites, mobile, and point-of-sale systems, supporting a business model that has been 100% carbon neutral since inception and targets the 700 million people globally lacking access to glasses.
- Warby Parker intends to bootstrap the business for an extended period before seeking outside investors, while viewing relationships and strategic decisions on a multi-year or decade scale rather than quarterly.
- Linkin Park's Music for Relief charity, founded 10 years ago, will partner with Oxfam and International Medical Corps to deploy mobile medical units in Kathmandu, continuing its efforts to generate awareness and fundraising for global disaster victims.
- Riot Games acknowledges that perfect game design for creative media requires a mix of intuition and design, as algorithms cannot A-B test every micro-decision, and will continue to take calculated chances while holding back some surprises.
- ClassPass is constructing a product experience designed to encourage users to say "I CAN do this," building a brand that values growth, efficiency, and positivity while evolving its iterations to help users reach the next level.
- Warby Parker will empower employees to solve customer problems without requiring permission, maintain a focus on fashion, design, price, and quality over social mission marketing campaigns, and continue providing an incredible customer experience to encourage repurchase cycles of 2.2 years or more frequently.
- Linkin Park views the band as a startup, striving to innovate the creative process and show, while working to streamline operations to free up time for other initiatives.
- Warby Parker plans to fly employees with three years of tenure globally to meet with nonprofit partners and will continue creating engaging content and collaborations, such as those with Beck and Warby Parker Press.