The Mobile Web: Creative Disruption
Milken InstituteJonathan Spalter, Kit Beal, Corey Andrejka, Marion Brownstein, David Carr, David Plylar
2012 Mobile Industry Milestones:
- Twitter accounted for the most tweets during the London Olympics (31 million) and the U.S. election (most tweeted event in history).
- Facebook acquired Instagram for $1 billion; Instagram users shared a record 10 million photos on Thanksgiving (peaking at 226 photos per second).
- Apple sold more mobile devices in 2012 than it had ever sold computers, with iPhone 5 sales projected to potentially move the U.S. economy by up to 0.5%.
- More than half of Americans now own smartphones, totaling over 1 billion active devices globally.
- Mobile data usage doubled in 2012, driven by video consumption which now comprises over 50% of mobile data (9.3 billion videos watched in the U.S. alone).
Infrastructure and Spectrum Challenges:
- The U.S. holds 69% of the world's LTE subscribers, leading global next-generation mobile adoption.
- Spectrum Scarcity: Global spectrum policy remains fragmented (e.g., separate policies in UK, Netherlands, France), hindering unified mobile web growth.
- Capacity Solutions: Cisco is pivoting from large cell towers to "small cells" (utilizing existing Wi-Fi access points for 3G/4G) to increase network throughput by an order of magnitude without requiring new spectrum licenses.
- IPv6: Essential for scaling to trillions of devices; provides enough unique addresses (approx. 4.5 trillion per star in the universe) to support the Internet of Things (IoT).
- Power Constraints: Current 4G/LTE technologies prioritize bandwidth over power efficiency, creating a mismatch for low-power IoT sensors (e.g., Twine devices use 1-2 MB/month vs. smartphones' 5-10 GB/month).
Facebook's Mobile Strategy and Transformation:
- Organizational Shift: Over the last 18 months, Facebook transitioned from a separate mobile team to a culture where every internal team focuses on mobile-first development to handle the "cost of failure" differences (e.g., app store approval processes vs. web agility).
- Facebook Home: A new Android product placing Facebook "page one, screen one" by integrating mobile social feeds and messaging directly into the device's home screen via HTC partnership.
- Emerging Markets: Targeting 2 billion new users who will transition directly to mobile (bypassing PCs) via low-cost Android phones ($35 street price in Africa); addressing data adoption via "zero-rating" programs (carrier covers data costs to build user familiarity).
- Global Reach: 80% of global smartphones run U.S.-invented operating systems, but future growth drivers are identified in the developing world.
Healthcare (mHealth) and Epocrates:
- Focus on Providers: Epocrates targets physicians rather than consumers, aiming to capture the "last mile" of healthcare innovation; 50% of U.S. physicians use their software.
- Workflow Integration: Current "meaningful use" government incentives favor desktop solutions; industry demands mobile-specific incentives to match physician workflows (e.g., mobility between exam rooms).
- Regulatory Barriers: FDA regulations, based on outdated software development cycles, may impede rapid mobile innovation; calls for updated documentation requirements to balance safety with speed.
- Market Projection: The global mHealth market is projected to reach $12 billion by 2018, with two-thirds in consumer wellness and one-third in provider tools.
Internet of Things (IoT) and Super Mechanical:
- Product Innovation: Founded via Kickstarter (3rd most funded project at the time), Super Mechanical created "Twine," a $100 device using AAA batteries to connect inanimate objects to the web via temperature and orientation sensors.
- Market Potential: Half of the 10 billion processors sold annually (5 billion) go to non-smart/tablet devices, representing massive untapped connectivity potential.
- Consumer Adoption Strategy: Twine achieved $1 million revenue within a year by targeting immediate consumer value (e.g., monitoring dog walkers via door sensors) rather than B2B use cases.
- Future Scale: Predicted 50 billion connected devices by 2020; the primary growth market is "people via things."
Future Outlook and Industry Trends:
- Connectivity: Projected average of nine connected devices per person; 99% of the world's "things" remain unconnected.
- Business Models: Need for new carrier plans for IoT (low data, low cost, low power) rather than standard smartphone data models.
- Security Evolution: Biometrics and passwords deemed insufficient; demand for advanced, dynamic security protocols as physical/digital convergence accelerates.
- Economic Impact: Mobile banking and connectivity in emerging markets expected to drive significant social and economic transformation.
- Innovation Cycles: Emphasis on "fail fast" and virtualized infrastructure to support the rapid iteration required by mobile and IoT ecosystems.