Latest Interviews
Showing 16–18 of 18 interview transcripts.
Clear all filters- Bank of America17 min
Navigating Family Finances: Holly O’Neill & ParentData Founder Emily Oster
Parent Data founder and Brown University economist Emily Oster leverages data-driven analysis to help families navigate the psychological and financial trade-offs of raising children. She advocates for separating emotional desires from economic constraints, encouraging parents to adopt strategic financial models and early financial literacy practices to minimize conflict and regret. Oster's public approach emphasizes transparency regarding data uncertainties, a strategy she developed to maintain credibility and mental resilience while addressing controversial topics like school reopenings.
- Bank of America19 min
Serving Up Customer Experiences: Holly O’Neill & Dunkin’ President Scott Murphy
Dunkin' maintains its position as the global leader in hot drip coffee and donut sales by executing a strategy of heavy store remodels, rapid digital innovation, and a relaunch of its "Dunkin' Rewards" loyalty program under President Scott Murphy. The brand achieved significant market penetration and sales spikes through high-profile campaigns like the 2024 Super Bowl spot with Ben Affleck and Jennifer Lopez, while successfully pivoting product development to include popular items like avocado toast and "Dunkin' Refreshers." Additionally, Dunkin' leverages strategic partnerships, such as a collaboration with Bank of America for student rush support, and community initiatives like National Donut Day fundraising to drive operational efficiency and brand loyalty across its 5,000 international locations.
- Bank of America9 min
Bank of America tech exec talks to Institutional Investor
A financial institution successfully completed a 15-year strategic initiative to consolidate its US consumer and small business operations onto a single core banking platform, a process culminating in the migration of 10 million customers and 19.5 million accounts in California. This massive transition, executed over two weekends, retired 110 legacy applications and removed approximately 200 non-standard products while adhering to a "rebuild, replace, and reduce" modernization framework. The organization now focuses on shifting from legacy maintenance to future growth through mobile-first solutions, advanced AI analytics, and a revised talent acquisition strategy prioritizing problem-solving skills over specific programming languages.