Alan Palleringham

AI's Dropout Problem: Why the Best Agents Never Stop Learning | Decagon | RAISE Summit 2026

Ashwin Sreenivas, Arjun Kharpal, Alan Palleringham, Seth Vargoe

Decagon delivers an outcome-based platform for regulated enterprises that enables large organizations to collaboratively build and safely deploy AI agents across voice, chat, and text channels. The company differentiates itself through a robust deployability layer featuring a testing suite, real-time production monitoring, and a learning loop that automates improvements based on escalated human interactions. By prioritizing infrastructure, compliance, and model cost-efficiency over raw capability, Decagon targets high-stakes sectors like finance and telecommunications to minimize brand risk while driving revenue growth.