Chris Voss
Showing 1–2 of 2 transcripts.
- Lex Fridman2h 10m
Chris Voss: FBI Hostage Negotiator | Lex Fridman Podcast #364
Former FBI hostage negotiator Chris Voss argues that successful negotiation relies on tactical empathy to make adversaries feel understood, a process validated by neuroscience and critical for de-escalating high-stakes conflicts. Voss dismantles common myths regarding strategic anger and absolute non-negotiation policies with real-world examples, while contrasting human nuance against the limitations of AI in establishing trust. The discussion emphasizes that long-term success requires maintaining integrity through firm boundaries and shifting from survival-based pessimism to an optimistic mindset that prioritizes human connection over rigid tactics.
- The Diary Of A CEO1h 3m
FBI’s Top Hostage Negotiator: The Art Of Negotiating To Get Whatever You Want: Chris Voss | E147
Former FBI lead hostage negotiator Chris Voss details his unconventional path from a career-altering knee injury to mastering high-stakes crisis management through specific psychological tactics and vocal techniques. The discussion outlines how Voss leverages neuroscience-driven strategies like labeling emotions, the "mirror" technique, and the "that's right" epiphany to shift adversarial confrontations into collaborative problem-solving. These methods, refined through cases such as the Burnham Sabalo tragedy and applied globally via the Black Swan Group, have been validated by the widespread success of his book *Never Split the Difference* and his coaching firm.