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Chris Zingo

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  1. Milken Institute1h 5m

    How COVID-19 is Shaping the Future of Retail Banking - Conference Call Series

    Michael Piwowar, Mary Mack, Daniel Sheehan, Chris Zingo, Mike Pivovar

    Milken Institute experts and leaders from Wells Fargo, Professional Bank, and Finastra outlined a collaborative strategy to accelerate economic recovery through specific policy proposals and rapid operational pivots during the pandemic. These financial institutions successfully mobilized massive remote workforces, processed billions in Paycheck Protection Program loans, and deployed proprietary digital tools to sustain small business liquidity while ensuring cybersecurity. The panel concluded that the banking sector's future will rely on a hybrid model balancing digital efficiency with physical branch capabilities to maintain economic resilience.