Joseph
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- RAISE Summit26 min
Adrian McDermott, CTO, Zendesk: What CX Teaches Us About AI And The Future Of Work
During a presentation on enterprise AI transformation, Zendesk representatives detailed how their platform now supports 15,000 generative AI users and redefines customer service as a critical revenue engine where 94% of value derives from support interactions. The company outlined a strategic shift toward outcome-based pricing and the development of voice-enabled agents, aiming to reduce the customer service market's dependence on human labor by the end of the decade. Data from 33 million analyzed tickets suggests that AI will primarily address upstream business failures and low-value queries, allowing human agents to focus on high-empathy tasks that prevent churn.
- Goldman Sachs1h 21m
2022 Analyst Impact Fund
Asahi Pompei, Jim Kramer, Nikonj, Kee, Angela, Simon, Amber, Amy, Eduardo, Gabriella, Sandra, Eric, Anna Gipikoulos, Olivia, Lisa, Joseph, David Solomon
The seventh annual Goldman Sachs Analyst Impact Fund Finals brought four finalist teams from Singapore, Frankfurt, Copenhagen, and London to New York to pitch social impact projects before a panel including Jim Cramer. Team IntelliHealth secured the $250,000 first-place award for its telehealth platform, while Upwardly Global, Climate Science, and Witness received additional funding to scale their initiatives in workforce integration, climate education, and human rights verification. This in-person event marked a strategic shift for the competition, reinforcing Goldman Sachs' commitment to inclusive growth by deploying $550,000 in grants to support projects aligning with the firm's 2021 sustainability goals.