Michael Sutcliff

Big Data and Creating Customer Growth in the Age of A.I.

Sumant Mandal, David Eun, Michael Flaskey, John R. Shrewsberry, Michael Sutcliff, David Rockefeller Jr., Eric Schmidt, Danny Warshay, Amit Singhal, Amit Fulay, Anil Ananthaswamy, John McWhorter, Mike Hayes, David Kwong, Amir Jinairazi

David Rockefeller Jr., Mike Flaherty, John Shrewsbury, and Mike Zuckliff convened to discuss the immediate commercialization of narrow AI across sectors, highlighting how Samsung Next, Diamond Resorts, Wells Fargo, and Accenture are leveraging data integration to transform sales processes, customer experiences, and operational efficiency. The panelists detailed specific outcomes including a 45% sales capture at Diamond Resorts, a 30% revenue uplift for Toyota drivers, and a $12 billion annual R&D commitment from Samsung, while jointly emphasizing a strategic shift toward responsible AI frameworks that prioritize edge computing and human oversight over unregulated automation. Despite differing views on the pace of mobile adoption and the regulatory impacts of regions like China and the EU, all participants agreed that future market leadership will depend on silo-breaking data architectures and the ability to balance innovation with privacy concerns in an increasingly automated landscape.