Susan Gilchrist
Showing 1–2 of 2 transcripts.
- Milken Institute1h 1m
Cyber-Security: Protecting Companies and Citizens From Assault
Eli Sugarman, Alex Stamos, Suzanne Spaulding, Ray Rothrock, Susan Gilchrist
A panel of federal officials and industry leaders, including DHS Undersecretary Suzanne Spaulding, Yahoo CISO Alex Stamos, and Red Seal CEO Ray Rothrock, convened to address the escalating intersection of U.S. cybersecurity legislation, global threat intelligence sharing, and corporate liability. The group critically evaluated the efficacy of static compliance standards versus dynamic resilience frameworks, highlighted the economic necessity of investing in security infrastructure, and debated the strategic and moral implications of government-mandated encryption backdoors. Their discussion concluded that future security strategies must prioritize continuous monitoring, standardized risk metrics for investors, and international collaboration to protect critical infrastructure against evolving cyber threats.
- Milken Institute59 min
Crisis Management and Communications
Susan Gilchrist, Frank Luntz, Judy Smith, Myles Nadal
This analysis identifies three fundamental shifts in the 21st-century crisis landscape—eroding institutional trust, hyper-connected information flow, and anti-authority public sentiment—that demand immediate, transparent CEO leadership. Expert recommendations emphasize a four-step human-centric apology framework and proactive content creation to navigate the permanent public record established by social media, warning that legal caution often exacerbates reputational damage. Case studies of Goldman Sachs, Nike, and Netflix demonstrate that while rapid admission of error can restore consumer loyalty, successful long-term reputation repair requires a decade of substantive operational transformation rather than mere media management.