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Conversational Customer Care Reduces 80% of Repeat Callers

CINCINNATI--(BUSINESS WIRE)--Convergys Corporation (NYSE: CVG), a global leader in customer management, today announced another step forward in its Conversational platform, Intelligent Voice Portal 11, which delivers human-like virtual assistant technology. Convergys’ Virtual Assistant (VA) Solutions allows customers to say what they need in their own words, complete tasks in the popular IoT devices Amazon Echo™ and Google Home™ and provide a real-time conversational chat bot on Facebook Messenger to resolve customer questions.