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EMS Wins ROI Award for Its Interactive Intelligence Communications as a Service (CaaS) Deployment

INDIANAPOLIS & OMAHA, Neb.--(BUSINESS WIRE)--Analyst firm Nucleus Research has selected EMS, an outsourced customer service provider, as a winner of its 13th annual Technology ROI Awards for its deployment of Interactive Intelligence Communications as a Service℠ (CaaS), a single-tenant customer engagement cloud solution.