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Large Global Retailer Selects Interactive Intelligence Customer Engagement Software Suite

INDIANAPOLIS--(BUSINESS WIRE)--A large global retail company has selected Interactive Intelligence Group Inc.’s (Nasdaq: ININ) omnichannel customer engagement software suite, Customer Interaction Center™ (CIC), to support more than 1,000 contact center agents worldwide. These agents collectively manage approximately 14,000 inbound interactions and 225,000 outbound calls per day from both the company’s customer care and accounts receivable departments.