newsfilter
← Latest News
Business Wire·

Sprinklr Announces Availability of VOC Agent Suite in Gemini Enterprise Agent Marketplace

  • Sprinklr (NYSE: CXM) announced the availability of its Voice of the Customer (VOC) Agent Suite within the Google Gemini Enterprise Agent Marketplace.
  • The suite enables Agent-to-Agent (A2A) connectivity, allowing Gemini Enterprise users to access specialized AI agents that analyze customer feedback & deliver actionable insights.
  • These purpose-built agents address specific business needs including brand health monitoring, crisis monitoring, competitive benchmarking, trend forecasting, influencer & content strategy, campaign performance, customer experience analysis, & general listening.
  • The agents function by combining customer signals from multiple channels with analyst-like reasoning to provide conclusions supported by enterprise data & evidence.
  • Existing Sprinklr customers can access the full suite immediately through their authenticated environments using their own customer data.
  • 1,600+ enterprises, including Microsoft, P&G, Samsung, & 59% of the Fortune 100, currently rely on Sprinklr for Unified Customer Experience Management.