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Anas Biad

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  1. RAISE Summit20 min

    Beyond the Helpdesk: AI Turning IT Into a Strategic Function | Serval | RAISE Summit 2026

    Jake Stauch, Anas Biad

    Serval is an AI-native platform that completely rebuilds IT Service Management infrastructure to replace legacy systems like ServiceNow by integrating dual-agent architecture for full automation of enterprise workflows. Co-founded by Jake, the company has driven an 80% automation rate for major clients such as SeatGeek and Ramp, enabling thousands of IT staff to shift from support roles to building cross-functional solutions in marketing, legal, and HR. By treating AI as a core foundation rather than an add-on layer, Serval allows enterprises to eliminate support queues and rapidly reinvent their operational roadmaps every six months.