Jake Stauch
Showing 1–2 of 2 transcripts.
- RAISE Summit20 min
Beyond the Helpdesk: AI Turning IT Into a Strategic Function | Serval | RAISE Summit 2026
Serval is an AI-native platform that completely rebuilds IT Service Management infrastructure to replace legacy systems like ServiceNow by integrating dual-agent architecture for full automation of enterprise workflows. Co-founded by Jake, the company has driven an 80% automation rate for major clients such as SeatGeek and Ramp, enabling thousands of IT staff to shift from support roles to building cross-functional solutions in marketing, legal, and HR. By treating AI as a core foundation rather than an add-on layer, Serval allows enterprises to eliminate support queues and rapidly reinvent their operational roadmaps every six months.
- Sequoia Capital38 min
Rebuilding IT From the Ground Up for the AI Age: Serval's Jake Stauch
Serval positions itself as an AI-native ServiceNow platform that leverages a code generation engine to instantly build workflows from natural language, collapsing development timelines from months to near zero. By separating its architecture into a restricted Admin Agent and a reasoning-capable Help Desk Agent, the company balances autonomous employee support with strict enterprise security while avoiding token-based pricing through pre-built TypeScript automation. This approach allows Serval to operate with extreme talent density and a flatter structure, ultimately aiming to eliminate menial tasks so employees can align their daily work with professional aspirations.