Kevin Johnson
Showing 1–2 of 2 transcripts.
- Milken Institute59 min
Leadership and Corporate Culture
David Faber, Ajay Banga, Kevin Johnson, Judith McKenna
Executives Kevin Johnson, Judith McKenna, and Ajay Banga collectively rejected the profit-only paradigm in favor of stakeholder capitalism, establishing new governance models that tie executive compensation to diversity goals and environmental outcomes. The trio outlined concrete strategies where Starbucks links succession planning to inclusion metrics, Walmart shifts to a regenerative business model, and Mastercard accelerates financial inclusion targets to reach one billion people by 2025. By prioritizing a "Decency Quotient" and implementing agile, localized decision-making during the pandemic, these leaders demonstrated that ethical operational shifts drive long-term trust while filling critical gaps left by government inaction.
- Goldman Sachs17 min
From “The Way Forward" Conference: Kevin Johnson, President and CEO, Starbucks Coffee Company
Starbucks Executive Kevin Johnson described a global crisis response strategy that adapted a China-derived playbook to guide operations across 32,000 stores in 80 countries while prioritizing employee safety and government health guidelines. The company leveraged AI-driven digital dashboards to manage market-specific closures and implemented rigorous health protocols, transitioning from containment to a "monitor and adapt" phase that emphasized mobile ordering and curbside pickup. Concurrently, leadership fostered ongoing racial justice dialogues through virtual family meetings and "pour-over sessions," aiming to balance these social initiatives with a long-term vision that merges the traditional in-store "third place" with convenient digital services.