Susan Santiago
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- Milken Institute1h 3m
Reception | Celebrating Activist Women
Susan Santiago, Michael Milken, Shaun Robinson, Cher, John McArthur, Karen Weaver, Gary White, Katie O'Reilly
Hosted by Hyatt's first female SVP of Operations for the Americas, Susan Santiago, this Milken Family Foundation-sponsored event united activists like actress Cher, Flint Mayor Karen Weaver, and industry experts to address the U.S. water infrastructure crisis. The panel revealed that approximately 7.3 million lead service lines remain nationwide, costing taxpayers roughly $10 monthly per family to replace, while highlighting the human failures and systemic neglect that drove the Flint tragedy. Participants emphasized that achieving universal clean water access by 2030 requires sustained public funding, strict regulation of private partnerships, and civic pressure to prioritize maintenance over reactive crisis management.
- Milken Institute57 min
Building a Culture of Innovation
Willow Bay, Robert Kegan, Scott Neal, Susan Santiago
Research on Decurion, NextJump, and Bridgewater identifies Deliberate Developmental Organizations as entities that hardwire personal growth into daily work to achieve high performance, a model exemplified by Gulfstream's cross-industry technology transfers and Hyatt's global "Design Thinking" initiatives. These companies replace traditional performance metrics with "practice" cultures that view failure as a learning resource, utilizing empathetic hiring processes to prioritize emotional intelligence and humility over technical perfection alone. By balancing high challenge with high support, these organizations successfully dismantle fixed mindsets, enabling continuous innovation while addressing critical diversity goals such as Hyatt's "Women at Hyatt" initiative to correct C-suite gender disparities.