Latest Interviews
Showing 31–39 of 39 interview transcripts.
Clear all filters- Bank of America21 min
Leadership Lessons with New England Patriots Head Coach Jerod Mayo
Jerod Mayo, Dean Athanasia, Gerard Mayo
Gerard Mayo, the New England Patriots' first Black head coach and former Defensive Rookie of the Year, launched an immediate organizational shift by hiring 17 new coaches to co-create a shared vision focused on long-term sustainability over short-term results. Adopting a servant leadership philosophy, Mayo emphasizes mental agility and the necessity of a diverse "tool belt" to navigate unscripted challenges, drawing parallels between high-level athletics and business strategy. His approach prioritizes allowing controlled failure to drive growth while resisting external pressure, aiming to be recognized fundamentally for his coaching excellence rather than his historical status.
- Bank of America21 min
Advancing Inclusion Through Leadership with Boston Athletic Association’s Dr. Cheri Blauwet
Dr. Cheri Blauwet, Dean Athanasia
Dr. Sherry Blauwet, a Paralympic medalist and former Boston Athletic Association chair, leads the Boston Marathon bombing anniversary's expanded mission to prioritize year-round community health through the newly established Kelly Adaptive Sports Research Institute. Her strategy reframes adaptive sports as a public health solution for over 25% of U.S. adults by leveraging corporate partnerships and a small grants program to support diverse physical activity needs. Blauwet drives this initiative by challenging societal lowered expectations and promoting leadership intentionality, aiming to transform public perception of disability while maintaining a focus on fun and accessibility for all age groups.
- Bank of America22 min
Fielding Exceptional Fan Experiences: Holly O’Neill & Dallas Cowboys EVP Charlotte Jones
Holly O’Neill, Charlotte Jones
Entering the Dallas Cowboys in 1989 during a financial crisis, Charlotte Jones leveraged her fashion background and a family mandate to transform the franchise into a $9 billion enterprise over three decades. As the first female chairman of the NFL Foundation, she prioritized a 355-day engagement strategy and gender-inclusive leadership to compete with home streaming and cultivate deep fan affinity through initiatives like the "The Star" headquarters. Jones continues to drive the organization's digital evolution by integrating AI and player-centric data, ensuring the team remains relevant as the industry pivots toward immersive streaming experiences.
- Bank of America23 min
Lessons in Leadership: Holly O’Neill & Former Bank of America Vice Chair Anne Finucane
Former Bank of America Vice Chair Anne Finucane, who retired in late 2021 after pioneering the bank's sustainable finance strategies, now serves as Chair of Rubicon Carbon to advance rigorous carbon offset solutions alongside former EPA head Gina McCarthy. Her leadership journey, which spans local government, broadcasting, and global banking, emphasizes distilling complex issues and combining capitalism with scientific rigor to fund clean energy in emerging markets. Finucane applies this experience to advocate for social justice and climate action in 2024, leveraging her network to drive private capital toward global challenges while promoting humble, listening-based leadership.
- Bank of America23 min
Leadership Lessons with Cradles to Crayons’ Lynn Margherio
Lynn Margherio, Dean Athanasia
Founded by Lynn Magirio over two decades ago, Cradles to Crayons operates a volunteer-powered network of five "Giving Factories" to distribute clothing and essential items to 20 million children facing clothing insecurity across the United States. The organization has facilitated more than 4.5 million packages for families and agencies by leveraging a unique supply-demand model that transforms donated goods into dignified resources for over one million volunteers. Serving as a core component of a leadership series exploring philanthropy and business, the nonprofit continues to expand its reach while fostering a culture of diversity, equity, and inclusion driven by both corporate partners and youth ambassadors.
- Bank of America19 min
Serving Up Customer Experiences: Holly O’Neill & Dunkin’ President Scott Murphy
Dunkin' maintains its position as the global leader in hot drip coffee and donut sales by executing a strategy of heavy store remodels, rapid digital innovation, and a relaunch of its "Dunkin' Rewards" loyalty program under President Scott Murphy. The brand achieved significant market penetration and sales spikes through high-profile campaigns like the 2024 Super Bowl spot with Ben Affleck and Jennifer Lopez, while successfully pivoting product development to include popular items like avocado toast and "Dunkin' Refreshers." Additionally, Dunkin' leverages strategic partnerships, such as a collaboration with Bank of America for student rush support, and community initiatives like National Donut Day fundraising to drive operational efficiency and brand loyalty across its 5,000 international locations.
- Bank of America31 min
Focusing on Financial Health: Holly O’Neill & Financial Health Network CEO Jennifer Tescher
Holly O’Neill, Jennifer Tescher, Sharon Miller
Bank of America leaders Holly O'Neill and Sharon Miller joined Jennifer Tescher of the Financial Health Network in Chicago to discuss critical trends in consumer stability and small business resilience. Tescher highlighted a recent decline in national financial health and significant demographic disparities, while Miller's Small Business Owner's Report revealed that over 70% of owners plan to grow despite inflation and noted that Black-owned businesses are the fastest-growing segment. The dialogue underscored institutional shifts toward holistic customer support, with Bank of America leveraging leadership commitment and data-driven strategies to address these challenges.
- Bank of America26 min
Changing the Game: Holly O’Neill & CVS Health Chief Customer Officer Michelle Peluso
Holly O’Neill, Michelle Peluso, Telebah Woods, Taliba Woods
In the inaugural "Game Changers" episode, Bank of America's Holly O'Neill interviews CVS Health's Michelle Peluso to explore a customer-centric leadership philosophy built on a "learn-it-all" mindset and the integration of high-tech and high-touch strategies. Peluso details how CVS Health addresses the U.S. mental health crisis by combining virtual and physical care while citing Nike and Chewy as benchmarks for innovation and emotional connection in retail. Complementing this business discussion, a separate segment features Taliba Woods, who highlights the critical role of homeownership in generational wealth creation and shares her journey advancing financial literacy within multicultural communities.
- Bank of America9 min
Bank of America tech exec talks to Institutional Investor
A financial institution successfully completed a 15-year strategic initiative to consolidate its US consumer and small business operations onto a single core banking platform, a process culminating in the migration of 10 million customers and 19.5 million accounts in California. This massive transition, executed over two weekends, retired 110 legacy applications and removed approximately 200 non-standard products while adhering to a "rebuild, replace, and reduce" modernization framework. The organization now focuses on shifting from legacy maintenance to future growth through mobile-first solutions, advanced AI analytics, and a revised talent acquisition strategy prioritizing problem-solving skills over specific programming languages.