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Serena Ross

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  1. Milken Institute59 min

    The Future of Leadership and the Workforce in the Age of Prediction

    Caroline Fairchild, Dave McKay, Mike McNamara, Igor Tulchinsky, Jeff Wong, Serena Ross, Nina Reese, Kathleen McCabe, Jeff Madgen

    Executives from RBC, Flex, WorldQuant, and EY convened at the Milken Institute Global conference to challenge pessimistic workforce displacement forecasts, arguing that automation primarily drives productivity and creates demand for higher-skilled roles rather than eliminating jobs. These leaders outlined sector-specific adaptations where RBC migrated from physical branches to digital platforms, Flex deployed full-stack automation to manage complex manufacturing, and EY shifted training focus toward adaptability and grit. The panelists concluded that bridging the skills gap requires immediate reform of education systems to prioritize work-integrated learning, alongside organizational shifts toward agile structures to ensure workers can keep pace with rapid technological evolution.

  2. Milken Institute1h 1m

    Are You Investing in the Workforce of Tomorrow or the Workforce of Yesterday?

    Gregory Cappelli, Jared Bernstein, David Burstein, Edith Cooper, John Donovan, Seth Harris, Greg Capelli, John Aucott, Jr., Mike Milkinson, Serena Ross

    Moderated by Greg Capelli, a diverse panel of experts from the U.S. Department of Labor, AT&T, and Goldman Sachs debates whether a genuine skills gap exists or if the issue stems from poor employer preparation and outdated hiring models. Participants cite AT&T's successful reskilling initiative and Goldman Sachs' cultural pivot as evidence that defining roles by competency rather than job title can drastically improve retention and adaptability among millennial workers. Despite these corporate successes, the discussion concludes that systemic challenges like the gig economy's shift of training costs to individuals and automation threats to low-skill sectors require new policy frameworks and a fundamental rethinking of benefit structures.